All information
Motorcycle mount warranty
⚠️ Before each use of our mounts, check the alignment of the magnet with your phone ⚠️
Motorcycle mount
Everything you need to know
Motorcycle mount
Everything you need to know
We control the quality of our products as much as possible, but we're never completely safe from a defect. If there is an issue and your product is under warranty, we commit to replacing the defective part.
By registering your product, you will benefit from an extended 10-year warranty.
FAQ
Wrong sleeve size?
If your sleeve size doesn't fit your phone model, you can easily exchange just your sleeve (not the entire product) by following this link: https://shapeheart.typeform.com/to/hhP49RvA
Reflections on the cover?
Yes, it can happen that the sun’s glare on the sleeve reduces the phone’s visibility, depending on the position of the sun, the phone, or your posture on your two-wheeler.
To reduce this issue, make sure your device’s brightness is set to the maximum.
If the problem persists, you can use the metal adhesive plate, which is an alternative and allows you to use our mounts without the sleeve.
My mount turns around the handlebars
If the mount you attached with the strap rotates around the handlebars when there's a bump in the road, tighten it further. You can use the inner openings of the strap for a better grip. This way, the mount will fit the handlebar's shape better and won't rotate anymore.
Otherwise, you can switch to the screw-mounted handlebar mount (PRO Mount). It is compatible with handlebars from 20 to 28mm in diameter and is available here: https://www.shapeheart.com/products/support-telephone-visse-pour-velo
Is my product broken?
Our products come with a 2-year warranty. If you've encountered a problem with your product, we can replace it for free. Please send the following to contact@shapeheart.com:
. A photo of the product
. Proof of purchase
. Your full contact details
My product is incompatible
If you're having trouble installing the product or think it's not compatible, contact us at contact@shapeheart.com. We'll work together to find the right compatible version based on your needs.
Precautions for use
We want to remind you of the importance of using our magnetic phone holders responsibly.
• Intended Use: Our magnetic phone holders are designed exclusively for securely holding your mobile phone. They should not be used for any other applications.
• Legal Compliance: You are required to comply with all applicable laws regarding the use of electronic devices. It is your responsibility to adhere to these regulations and not use your phone in a dangerous or illegal manner.
• Road Safety: Never use our magnetic phone holder while driving inappropriately, disregarding traffic rules. Keep your focus on the road and other road users.
• Proper Installation: Before using our product, please ensure it is properly installed and secured according to the instructions provided in the manual. Improper installation can lead to accidents or material damage.
• Regular Maintenance: Make sure to keep your magnetic phone holder in good working condition. Regularly check the fastenings, magnets, and replace any components by contacting us at contact@shapeheart.com.
In case of a defective product or doubts about its reliability, please do not use the product and contact us immediately.
• Personal Responsibility: You assume full responsibility for the use of our magnetic phone holder. Under no circumstances can we be held liable for accidents, injuries, material damage, or consequences arising from the improper or non-compliant use of our products.
• Proper Use: Make sure to use our phone holders correctly following the instructions in the manual. Verify that your phone’s weight is compatible with the use of our products before using them.
