FAQ
Yes. The magnets can support 6 kg of force on running products and 8 kg on two-wheel products.
They have been tested on circuits at over 220 km/h and in wind tunnels (learn more about wind resistance here).
No matter how fast you go on a motorbike, running, or cycling, or the state of the road, your phone won’t move. However, since it’s a removable system, a direct hit to the sleeve or a fall could make the sleeve detach! If you're a professional stunt rider, know this isn't made for you. ;)
EXCHANGE OF SLEEVE
Sleeve: An issue with the size?
Did you just buy a Shapeheart phone mount, but when you go to use it for the first time... problem, the sleeve size doesn’t fit your smartphone? Too small, too big? No problem, at Shapeheart, we easily exchange your magnetic sleeve.
Accounting
Is it compatible with my phone?
Our sleevees are compatible with 99% of phones on the market, including protective cases.
A size guide is available on each of our product pages and below. It will calculate the ideal sleeve for you based on the dimensions of your smartphone (height x width), including the case.
Our PLATE
How to use the adhesive steel plate?
The surface
The surface must be smooth and perfectly clean.
Adhesion
If the adhesion is insufficient, you can supplement it with epoxy glue.
Remove the magnet
Never pull the phone in the direction of the magnet as this may detach the plate. Always pull it to the side with a levering motion.
Hold the plate
Always hold the steel plate with your finger when removing the phone.
REFLECTIONS
Are there reflections?
With our magnetic sleeves, you can use your phone and follow your GPS day or night. However, in bright sunlight, the sleeve may cause some glare (just like you might lose visibility when using your phone in the summer sun).
That's why we decided to offer the adhesive steel plate. It allows you to use our mounts without putting your smartphone in the sleeve, by simply attaching it to the back of the case.
OUR SLEEVES
What is the difference between your sleeves?
The classic magnetic sleeve
Touchscreen and weatherproof protection.
The camera sleeve
As the name suggests, it has a window on the back compatible with all smartphone cameras, in addition to being weatherproof.
The sleeve waterproof
Fully waterproof and can even be submerged in liquid.
What if I change my smartphone?
You can simply purchase the sleeve separately if needed.
This avoids the need to change everything every time.
Adaptability
Is it suitable for my body type/my vehicle?
For two-wheel products, our handlebar attachment (via a silicone strap or a pair of elastics) is compatible with all products that offer a section around which the strap or elastics can wrap (round or square, stem or handlebar) with a diameter ranging from 20mm to 60mm.
YOUR MOST FREQUENTLY ASKED QUESTIONS
Are your products weatherproof?
Our products protect your phone from rain (weatherproof, not waterproof). So you can use them in the rain for several hours without any issues. However, they are not designed to be submerged in water, except for our waterproof sleeve. So, no swimming or underwater biking.
SEE THE WATERPROOF sleeve
Is there a guarantee on your products?
Of course, for the sleeve, the textile and silicone parts are covered by a 2-year warranty. This period is extended to 10 years when you register your product. We explain everything here:
Click here!
Is there a risk of breakage due to vibration?
NO!
And this is exactly what sets us apart from our competitors. Thanks to the sleeve, engine and road vibrations are absorbed and do not damage the phone's camera stabilizer.
We explain everything in the article below.
Want to learn more? Find out more here!
Are you really the only ones doing this?
It’s indeed one of the most frequently asked questions, and the answer is YES, yes, and yes again. We invented the concept of a detachable magnetic sleeve, and each product we release is the result of intense and long reflection on usage, as well as in-depth work on design and industrial conception.
Why? Because the manufacturing process is quite complex, and other brands favor systems unique to each phone, pushing you to buy their product more frequently. That's not our philosophy.
Want to know more? Click here!
