Wrong size pouch?
Did you just buy a Shapeheart phone mount, but when you go to use it for the first time... problem, the sleeve size doesn’t fit your smartphone? Too small, too big? No problem, at Shapeheart, we easily exchange your magnetic sleeve. Just follow these few simple and quick steps to successfully complete the exchange process.
In this article, we’ll go over the key steps you should follow to successfully exchange your sleeve.
FIRST STEP
Fill out the sleeve exchange form.
To get started, simply fill out the form here: https://shapeheart.typeform.com/to/hhP49RvA
Make sure to provide as much information as possible (Name - Surname - Address - Postal Code - City - Email Address - Phone Number) to ensure the exchange goes smoothly and the new sleeve reaches its destination.
SECOND STEP
Prepare your sleeve for the exchange.
As mentioned in the form, it is necessary to return ONLY the sleeve that doesn't fit, not the entire product. Also, make sure the magnetic sleeve is in good condition.
To make the exchange, please send it back to us in an envelope with 2 stamps
THIRD STEP
Return your sleeve.
All you have to do is mail the envelope to the following address:
ILYU / Shapeheart
5 rue Léon Jouhaux
75010 Paris
FRANCE
FOURTH STEP
Receive your new sleeve.
Once received, we will send you the sleeve in the correct size. Shipping may take between 3 and 10 days.
We just wanted to clarify one point: since the sleeve is sent in an envelope to limit costs and the environmental impact, there will be no tracking number.
If you haven't received anything after 2 weeks, please contact us at contact@shapeheart.com and we'll take care of it.
