Q&A
Yes, the magnetic mount withstands up to 6kg of force on running products and 8kg on two-wheeled products.
They have been tested on a track at more than 220 km/h and in a wind tunnel(read more about wind resistance here).
No matter how fast you ride, run or cycle, no matter how bad the road is... your smartphone will not move. On the other hand: it is a removable system, in case of a direct hit on the sleeve or a fall, there is a risk for the sleeve to come off! If you are a professional stuntman, be aware that this product is not made for ;)
EXCHANGE OF SLEEVE
sleeve : a problem with the size ?
You just bought a holder from smartphone Shapeheart but when you want to use it for the first time ... problem, the size of the pocket does not fit your smartphone? Too small, too big? No problem, at Shapeheart we easily exchange your magnetic pocket.
Accounting
Is it compatible with my smartphone?
Our sleeves are compatible with 99% of the smartphones market, including the protective shell.
A size guide is available on each of our product pages and below. It will calculate for you the ideal sleeve according to the dimensions of your smartphone (height x width) shell included.
Our PLATE
How to use the adhesive steel plate?
The surface
The surface must be smooth and perfectly clean.
Adhesion
If the adhesion is insufficient you can complete with epoxy glue.
Remove the magnet
Never pull the smartphone in the axis of the magnet , otherwise the plate will come off. Always pull to the side with a lever movement.
Hold the plate
Always hold the metal plate with your finger when removing the smartphone.
REFLECTIONS
Are there any reflections?
With our magnetic sleeves, you can use your smartphone and track your GPS day or night. However, in bright sunlight, the sleeve may reflect slightly (as one would lose visibility when using his smartphone in the summer sun).
This is why we decided to produce the adhesive steel plate. It allows you not to have to put your smartphone in the sleeve and to use our supports simply by sticking the plate your shell.
OUR SLEEVES
What is the difference between your sleeves?
The classic magnetic sleeve
Tactile and weatherproof.
The sleeve camera
As the name suggests, it has a window on the back that is compatible with all smartphone cameras, in addition to being weatherproof.
The sleeve waterproof
Completely waterproof and can be immersed in a liquid.
What if I change my smartphone?
You can simply buy the sleeve separately if you need to.
This saves you from having to change everything every time.
Adaptability
Does it fit my body type/vehicle?
For our two-wheeled products, our handlebar attachment (by means of a silicone strap or a pair of rubber bands) is compatible with all products that offer a portion around which to wrap the strap or rubber bands (round or square, stem or handlebar) with a diameter ranging from 20mm to 60mm
YOUR MOST FREQUENTLY ASKED QUESTIONS
Are your products weatherproof?
Our products protect your smartphone from the rain (weatherproof and not waterproof). You can therefore use them in the rain for several hours without worry. However, they are not designed to be immersed inwater except for our sleeve waterproof. So no pool or underwater bike.
SEE THE sleeve WATERPROOF
Is there a guarantee on your products?
Of course, for the sleeve, textile and silicone parts the basic warranty is 2 years. This period is extended to 10 years by registering your product. We explain everything here:
Click here !
Is there a risk of breakage due to vibration?
NO!
And this is what differentiates us from our competitors. Because of the sleeve, the vibrations of the engine and the road are absorbed and do not damage the stabilizer of the camera of the smartphone.
We detail everything in the article below.
Want to learn more? It's over here!
Are you really the only ones doing this?
This is indeed one of the questions we are often asked and the answer is YES, yes and yes again. We invented the concept of sleeve and each product we release is the result of an intense and long reflection on the use as well as a thorough work on the design and the industrial conception.
Why? Because the manufacturing process is quite complex and other brands prefer unique systems at each smartphone which makes you buy their product more regularly. This is not our philosophy.
Want to know more? Click here to learn more!
