Wrong sleeve's size ? Here is the exchange process !

You just boughta mount from smartphone Shapeheart but when you want to use it for the first time ... problem, the size of the sleeve does not fit your smartphone? Too small, too big? No problem, at Shapeheart we can easily exchange your magnetic sleeve . Just follow these quick and easy steps to successfully complete the exchange process.

In this article, we will go through the key steps you should take to successfully exchange your sleeve .

1ST STEP

Fill out the exchange form 

To get started, simply fill out the form below: https: //shapeheart.typeform.com/to/hhP49RvA

Be sure to fill in as much information as possible (Name - First name - Address - Postal code - City - E-mail address - Number of smartphone) so that the exchange is done in the easiest way and the new sleeve arrives at its destination.

2ND STEP

Prepare your sleeve for the exchange

As stated in the form, it is necessary to return ONLY the sleeve that does not fit, not the complete product. Also, please make sure that the sleeve is in good condition.

For the exchange to be done, please send it back to us in an envelope with 2 stamps

3RD STEP

Return your sleeve

You will then just have to mail the envelope to the following address:

ILYU / Shapeheart
 5rue Léon Jouhaux
75010 Paris
FRANCE

4TH STEP

Get your new sleeve !

Once received, we will send you the sleeve in the right size. Shipping can take between 3 and 10 days.
We just wanted to clarify one point: as the sleeve is sent in an envelope to limit costs and ecological impact, there will be no tracking number.

If after 2 weeks you still have not received anything, please contact us at contact@shapeheart.com we will do what is necessary.