The Shapeheart Guarantee
For all purchases, you have a classic 2-year warranty on all products.
We have extended it to 10 years when you register your product with the short dedicated questionnaire.
How does it work?
Step 110 year warranty
Complete the short questionnaire below.
The warranty is automatically extended to 10 years free of charge.
The defective part is replaced in case of problems.
Customer service at Shapeheart: our priority
⏱ How long is the warranty?Register my product
When you buy a Shapeheart product you get a warranty on the magnetic system 🏆. But no worries the magnets are designed to magnetize for decades and decades. Regarding sleeve, textile parts and rubber bands for two-wheeler products the basic warranty is 2 years. This period is extended to 10 years by registering your product.
🔧 What happens if I have a problem?Discover our history
The way it works is simple, you have the slightest concern under normal use, we replace the defective part for you. This is the advantage of buying from a French company 🇫🇷. This allows a better quality of after-sales services. Because by producing tens of thousands of parts every year, we are never safe from having let a small defect on a product slip through.
ℹ️ How do I reach us if I have a problem?
- on this site with the chat (bottom right)
- via email : firstname.lastname@example.org
- on Instagram / Facebook
We are connected every day to answer you as soon as possible and solve your problem. No matter where you bought your product.
🙂 Your satisfaction matters to us
As you know we are still a young company but it has always been in our DNA tooffer the best quality products and services possible. That's why we invite you to contact us if you have any questions or doubts.
And if, despite everything, you are not satisfied with one of our products, you have 30 days to make your request for refund.
I was unlucky enough to purchase a defective item first. I was very upset and sent an email to the company. They replied very quickly and promised to send me a replacement product. Unfortunately, shipping took a little while for Russia, but I finally received my package and found a new armband and an extra set of parts for the smartphone to make up for the wait. The armband itself is perfect.
Very appreciable commercial gesture, thank you! Give me the opportunity to leave a new comment for your reactivity and the commercial gesture.
It's up to you:
Very responsive customer service. Product meets my expectations. Great comfort of use. Product and brand to recommend!