Q&A
Yes, the magnets withstand 6 kg of force on running products and 8 kg on two-wheeled products.
They have been tested on track at over 220 km/h and in wind tunnels(find out more about wind resistance here).
No matter how fast you ride, run or cycle, no matter what the road conditions... Your phone won't budge. On the other hand: it's a removable system, so if you hit the pouch directly or fall, there's a risk that the pouch will come off! If you're a professional stuntman, this is not for you ;)
EXCHANGE OF SLEEVE
Sleeve : a problem with the size ?
You've just bought a Shapeheart phone mount, but when you want to use it for the first time ... Problem: the size of the sleeve doesn't fit your smartphone? Too small, too big? No problem, at Shapeheart we'll easily exchange your magnetic sleeve.
Accounting
Is it compatible with my smartphone?
Our sleeves are compatible with 99% of the smartphones market, including the protective shell.
A size guide is available on each of our product pages and below. It will calculate for you the ideal sleeve according to the dimensions of your smartphone (height x width) shell included.
Our PLATE
How to use the adhesive steel plate?
The surface
The surface must be smooth and perfectly clean.
Adhesion
If the adhesion is insufficient you can complete with epoxy glue.
Remove the magnet
Never pull the smartphone in the axis of the magnet , otherwise the plate will come off. Always pull to the side with a lever movement.
Hold the plate
Always hold the metal plate with your finger when removing the smartphone.
REFLECTIONS
Are there any reflections?
With our magnetic pouches, you can use your phone and track your GPS day and night. However, in bright sunlight, the pouch may reflect slightly (just as you would lose visibility using your phone in the summer sun).
This is why we decided to market the adhesive metal plate. It eliminates the need to put your smartphone in the pouch, and allows you to use our brackets simply by being stuck behind the shell.
OUR SLEEVES
What is the difference between your sleeves?
The classic magnetic sleeve
Tactile and weatherproof.
The sleeve camera
As the name suggests, it has a window on the back that is compatible with all smartphone cameras, in addition to being weatherproof.
The sleeve waterproof
Completely waterproof and can be immersed in a liquid.
What if I change my smartphone?
You can simply buy the sleeve separately if you need to.
This saves you from having to change everything every time.
Adaptability
Does it fit my body type/vehicle?
For two-wheeled products, our handlebar attachment (using a silicone strap or a pair of elastics) is compatible with all products that offer a portion around which to wrap the strap or elastics (round or square, stem or handlebar) with a diameter ranging from 20mm to 60mm.
YOUR MOST FREQUENTLY ASKED QUESTIONS
Are your products weatherproof?
Our products protect your phone from the rain (weatherproof and non-waterproof). So you can use them in the rain for several hours without worry. However, except for our waterproof pouch, they are not designed to be immersed in water, so no swimming pools or underwater bikes.
SEE THE WATERPROOF POUCH
Is there a guarantee on your products?
Of course, for the sleeve, textile and silicone parts the basic warranty is 2 years. This period is extended to 10 years by registering your product. We explain everything here:
Click here !
Is there a risk of breakage due to vibration?
NO!
And this is what differentiates us from our competitors. Because of the sleeve, the vibrations of the engine and the road are absorbed and do not damage the stabilizer of the camera of the smartphone.
We detail everything in the article below.
Want to learn more? It's over here!
Are you really the only ones doing this?
It's one of the questions we're often asked, and the answer is YES, yes and yes again. We invented the concept of the detachable magnetic pouch, and every product we release is the fruit of intense and lengthy reflection on use, as well as extensive work on design and industrial conception.
Why? Because the manufacturing process is quite complex and other brands prefer unique systems at each smartphone which makes you buy their product more regularly. This is not our philosophy.
Want to know more? Click here to learn more!
