The Shapeheart guarantee

For all purchases, you have a classic 2-year warranty on all products.

We've extended it to 10 years for supports (excluding pouches and metal plates) when you register your product using the short, dedicated questionnaire.

  • Step 1

    👉

    Complete the short questionnaire below.

    10 year warranty 
  • Step 2

    ⭐︎

    The warranty is automatically extended to 10 years free of charge.

  • Step 3

    🔧

    The defective part is replaced in case of problems.

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  • ⏱ How long is the warranty?

    When you buy a Shapeheart product you get a warranty on the magnetic system 🏆. But don't worry, the magnets are designed to magnetize for decades and decades. As for the sleeve, textile parts and elastics for two-wheel products, the basic warranty is 2 years.

    Register my product 
  • 🔧 What happens if I have a problem?

    The way it works is simple, you have the slightest concern under normal use, we replace the defective part for you. This is the advantage of buying from a French company 🇫🇷. This allows a better quality of after-sales services. Because by producing tens of thousands of parts every year, we are never safe from having let a small defect on a product slip through.

    Discover our history 
  • ℹ️ How do I reach us if I have a problem?

    - on this site with the chat (bottom right)
    - via email : contact@shapeheart.com
    - on Instagram / Facebook

    We are connected every day to answer you as soon as possible and solve your problem. No matter where you bought your product.

  • 🙂 Your satisfaction matters to us

    As you know we are still a young company but it has always been in our DNA to offer the best quality products and services possible. That's why we invite you to contact us if you have any questions or doubts.
    And if, despite everything, you are not satisfied with one of our products, you have 30 days to make your request for refund.

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